BancPass recommends that you replace any Toll Sticker that has a peach logo on it. When you upgrade your Toll Sticker by purchasing a new $20 Starter Kit, your BancPass account will be reimbursed for the full purchase price.*** After July 1, 2025, the toll authority in Georgia may charge a higher rate for tolls that post to a BancPass Toll Sticker with the peach logo. The transition to this new Sticker ensures that you will continue to pay the discounted “tag rate” for tolls and will also allow you to pay for tolls nationwide (on toll roads that read transponder/tags).
What do you need to do?
- Go to one of the BancPass Retailers and purchase a $20 BancPass Toll Sticker Package (without the peach on it) or go online and buy one at BancPass.com. Some retailers are still carrying the old Starter Kit; please do not buy the old kit with the peach on it. We are working hard to remove the old kits from retailers.
- Register your license plate, exactly the same as your existing plate, to your account. You may do this via text activation or by calling us. If you text for activation, make sure to send the text from the phone number associated with your BancPass account.
- ***The $20 Starter Kit purchase price will be credited to your account in addition to any balance that you currently have on your HCTR Sticker; this makes your new Sticker effectively free. All moneys spent on the new Starter Kit go into your BancPass account balance.
- Replace your old Sticker with the new one and discard the old Reload Card.
FAQs
IIf you do not replace your Sticker with the peach on it, your account may be charged a higher rate for tolls starting on July 1, 2025. BancPass does not control this rate.
You may replace your Toll Sticker (and be reimbursed for the purchase) any time before July 1, 2025. Follow the instructions above when you are ready to replace your existing Sticker.
You may still replace your Sticker after July 1, 2025, however, the replacement cost will not be waived. After July 1, 2025, the new Starter Kit costs $20 and you’ll receive a $10 account balance (in addition to the balance associated with your current Sticker). Replace your Sticker by July 1, 2025 to get the effectively free, upgraded BancPass Toll Sticker.
No. Our agreements with retail partners only allow purchase of the Starter Kit for $20. Your account will be credited $20 after you purchase and activate the new Starter Kit.
Yes! Keep using the toll roads as you normally would. When your new Starter Kit arrives, throw away your old Sticker and Reload Card and use only the new.
Unfortunately, no. To receive a Starter Kit by mail, please order online. Remember that when you order a Starter Kit from BancPass.com/purchase, all $20 goes into your BancPass account balance. It’s like reloading your BancPass account without paying a reload fee.
You certainly can but you don’t have to! Whether you upgrade your Sticker now or later, your existing balance will remain in your account. Keep in mind that after July 1, 2025, the Sticker upgrade is no longer effectively free and your BancPass account may be charged a higher rate if the Sticker with the peach has not been replaced.
No! All balance associated with your existing Sticker with the peach on it will remain in your account (in addition to the $20 that will apply after you purchase and activate the new Starter Kit).
Unfortunately, we are not able to apply funds from your BancPass account towards the purchase of the new Starter Kit.
Please check your balance again after you receive the email confirming that your Starter Kit order has been fulfilled and shipped.
No, when you activate your new Starter Kit using the same license plate number as the one associated with your old Sticker, the conversion is automatic. There is no need to contact us to deactivate a Sticker with a peach on it that has been replaced with the new, national Sticker.
Contact us to deactivate any Sticker that is no longer in use; we will transfer your funds to another BancPass account or process a balance refund to be sent to you by mail.
If you have any questions, please reach out to us at support@bancpass.com or at 866-978-5061